Loan recovery agent harassment is a serious issue in India, and borrowers have the right to take action. As per Reserve Bank of India guidelines, recovery agents must follow fair practices and cannot threaten or abuse customers. If harassment occurs, first raise a complaint with your bank or NBFC. If unresolved, escalate it through the RBI’s CMS (Complaint Management System). Platforms like FREED can support you by managing lender communication, negotiating settlements, and guiding you through the complaint process. Taking timely action helps protect your rights and reduces financial stress.
